Orders & Shipping

Order Acceptance Policy

Witch Flame Botanica reserves the right to accept or decline your order for any reason. We also reserve the right to alter the price of all items we carry at any time, as stated by our policy: Prices subject to change without notice.

Payment Methods

Witch Flame Botanica currently accepts MasterCard, Visa, Discover, Money Orders, and Wire Transfer.

Sales Tax

The customer is solely responsible for all sales tax (or other taxation) on orders shipped to any other state or out of the country.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error, error in pricing, product information received from our suppliers, etc., please let us know so we can correct them. Information on our web site is updated daily and will always be the most current information available.

Price Changes

Prices are subject to change without notice. The prices listed on our website will be the most accurate and up to date.

Shipping Policies

Most orders will be shipped within 48 business hours, if items are available, and you are unable to make changes to an order once it has been packaged. Orders cannot be cancelled once they have been shipped. You may however refuse the package, and upon its return receipt we will credit you for the merchandise. Shipping fees and any return shipping costs will still apply.

International Orders and Regional Laws

It is the responsibility of the purchaser to understand and answer for all fees and charges required by Customs and Duty regarding packages ordered and shipped internationally.

All items sold by Witch Flame Botanica are legal for sale and distribution. However, it is the responsibility of all customers to understand local, regional, and national laws pertaining to the items they purchase, and purchasers are solely responsible for packages lost or destroyed, or any legal action resulting from the purchase of the items that are illegal in their particular country or region.

Return Policy

All Sales are Final and no Returned Merchandise is accepted unless authorization has been given. All claims must be made within 5 days from receipt of order. There is a 10% restocking charge on each order unless fault or error is ours. Shipping fees will not be refunded unless fault or error is ours and authorization was given. Please open your parcels immediately and inspect for damage or shortages. If your order has been processed and/or picked and you request the order to be cancelled before it ships there is a 15% restocking fee.

Refused Shipments

If you decide to refuse any shipments from Witch Flame Botanica, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments) and the cost of returning the package to Witch Flame Botanica. This amount will be subtracted from your merchandise refund.

Backorder Policy

When any item is put on backorder at Witch Flame Botanica, we will ship it out to you as soon as it comes in. However, if the value of the merchandise is under £5.00 we will cancel the missing item from your order and indicate on the invoice when we expect the item to be available for reorder.

Shipment Damages and or Shortages

Should packages being received be damaged, broken or opened resulting in shortage of merchandise in that particular package the delivery driver must mark this on his or her delivery sheet before you sign as having received the shipment. Immediately file a claim with the carrier. Retain the merchandise and packaging material for inspection by carrier. You cannot recover for damages without these items. Packaging is done very carefully, however due to bulky packaging items can go unnoticed between the packaging materials. It is important you check immediately that you received all the items listed as shipped on your packing slip before discarding packaging. If you see that an item and/or items are missing you must file a claim to Witch Flame Botanica within 5 days of receipt of order.

About Us

Witch Flame Botanica is an apothecary esoteric store specialising in handmade and rare items to use within your rituals and paths aiding you in your journey.

Contact

  • +44 7737 710844
  • info@witchflamebotanica.com
  • Mona Magick

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Witch Flame Botanica